AIG Travel Guard - IT Project Manager II, (Scrum Master)
Automation Engagement Lead
I had the opportunity to work with the first Agile team for AIG Travel Guard Group, Inc. as IT Project Manager (Scrum Master), position in the PM - Program & Project Management (Information Technology) Department.
Responsible for managing Agile team on complex enterprise projects with internal and external customers. As Project Manager I can help provide direction to agile project teams.
Plan and implement strategy for end to end automation of claim value chain globally for claims across multiple product lines. Utilize industry standard concepts/innovative design methodologies such as robotics, OCR and decision rules engine technologies to develop solutions. Manage design of complex efforts that are both strategic and across geographies to achieve goal of modular automation in claim lifecycle to meet customer needs and drive shareholder value.
Design and manage Change Management and Stakeholder Engagement strategy for Global Claims Automation program including business readiness associated with technology and non technology changes, training, communication and employee engagement. Ensure transparent & honest representation of change with automation to the business portfolio and its senior management team.
AIG Travel Guard - IT Project Manager II, (Scrum Master)
Product Lead
Global Travel Claims Operations
Set strategic direction for Travel Guard Worldwide Claims operationally including technology leverage and automation, business process improvement, standardization and cost avoidance. Work closely with the leadership teams across the field organization to drive greater consistency in workflows, process and procedures, key controls necessary to meet internal and external standards, and the use of audit and remediation tools when required.
The AIG Team
